Shipping policy

Shipping Policy

General Shipping

For in-stock items other than furniture, orders received by 1:00 p.m. Eastern Time, Monday through Friday, are typically processed and shipped the same business day. Orders received after 1:00 p.m., on weekends, or on holidays generally ship the next business day.

These orders ship from Ithaca, New York, via UPS Ground, UPS Ground Saver / SurePost, or USPS Ground Advantage. Delivery typically takes 3–5 business days after shipment within the continental United States, depending on your destination and the carrier’s transit time. Delivery estimates are not guaranteed.

Once your order ships, we’ll email your tracking information so you can follow its progress.

Furniture Shipping

Furniture ships by FedEx Home Delivery, Standard Delivery, or White Glove Delivery, depending on the item purchased. The delivery method is assigned at checkout and is not available for customer selection. Your assigned delivery service will be displayed before you complete your purchase.

Custom furniture is built to order and typically requires 9–11 weeks before shipment. This production period does not include transit time, which varies by destination and delivery service.

1. In-Stock Furniture — FedEx Home Delivery

In-stock furniture ships via FedEx Home Delivery, a ground shipping service for residential addresses, with weekend delivery available in eligible areas.

Your furniture will arrive packaged and will be delivered to your doorstep or another accessible exterior delivery location. This service does not include indoor placement, unpacking, assembly, or packaging removal. Please arrange any assistance needed to bring your furniture indoors and unpack it. Customers are responsible for disposing of or recycling all packing materials.

2. Custom Furniture — Standard Delivery

Standard furniture delivery includes delivery to the first accessible ground-level threshold, loading dock, or curbside, depending on the property and carrier access. A signature is required upon delivery.

This service does not include delivery up stairs or inside your home, apartment, or business. Please arrange for assistance to move your furniture indoors upon arrival. Customers are responsible for unpacking and disposing of or recycling all packing materials.

3. White Glove Delivery

White Glove Delivery includes careful placement of your chair in the room of your choice, unpacking, and removal of all packaging materials.

If your delivery involves stairs, narrow doorways, restricted access, or other special requirements, please contact us in advance so we can confirm delivery arrangements.

Questions or Special Delivery Requirements

Please email support@historycompany.com with any shipping questions or special delivery requirements. Include your order number, if available, and relevant delivery details so we can assist you with arrangements for your assigned delivery service.