Customer Service
- Contact Us
- Shipping Information
- International Orders
- Returns and Exchanges
- Business Gifts
- Trade Sales
Contact Us
HISTORY COMPANY Shopping Support Team guarantees 100% customer satisfaction as our minimum acceptable standard of performance. We promise prompt, personal attention, and we always welcome your special requests. To ask questions, share observations, or simply have a bit of human contact, please contact us at any time, by phone at (800) 891-0466. If we are unable to answer when you call, please leave a message with your name, phone number, and time zone, and we'll call you back as soon as we can. You may, of course, prefer to contact us electronically. We receive your email at support@historycompany.com
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Shipping Information
We ship most orders from the HISTORY COMPANY fulfillment center, via UPS standard delivery service to arrive 5-7 business days from the receipt of order. Furniture and other items (where noted) may take longer and may have additional charges, and if ordered with other items will arrive separately. Delivery information may be found on the product detail pages for these items. Shipping charges are per delivery address; items that require separate shipping will not incur additional delivery charges. Additional freight charges may apply to some large and heavy items. This amount is listed at the item level on product detail page and will be added to the standard delivery charges. Items cannot ship to PO Boxes due to size/weight restrictions. Please see below for shipping rates, including rush delivery options.
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International Orders
We are delighted to deliver HISTORY COMPANY products anywhere in the world, and we have partnered with NEW YORK AIRSHIP to expedite international shipping. To begin the international order process, CLICK HERE.
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Returns and Exchanges
HISTORY COMPANY strives to achieve the highest level of service in our industry. Our goal is to provide clients with the best possible shopping experience. We aim to provide the best in quality and service.
NON FURNITURE RETURNS Returns and exchanges for regularly stocked non-furniture merchandise are performed happily under the following conditions: Items must be returned in new, unused condition (and in original packaging, please) within 30 days of purchase date. Custom orders, discontinued, sale or closeout items excluded. Apologetically, we cannot be responsible for lost or damaged return packages and shipping charges are not included on refunds. Ship to: RETURNS, c/o HISTORY COMPANY, 373 Enfield Falls Road, Ithaca, NY 14850.
FURNITURE RETURNS If you discover a problem after you've accepted delivery, please contact us at (800) 891-0466. We may be able to resolve a problem without requiring you to return the item. Please retain all packing material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item, if necessary. If it is necessary to return or exchange a furniture item, please contact us at (800) 891-0466. We will arrange the return shipment with a freight company. Please note that furniture returns are subject to a 25% restocking fee and shipping charges are not included on refunds.
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Business Gifts
Recognize outstanding performance with a gift from HISTORY COMPANY. A gift of exceptional quality that says "Thank You" in the most memorable way and reflects the standards and genuine appreciation of the giver. A gift from HISTORY COMPANY will be valued and remembered always. Please contact the Corporate Incentives & Business Gifts Department toll-free at (800) 891-0466 or fax us at 607-277-6686 or by email at businessgifts@historycompany.com for more information and assistance.
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Trade Sales
HISTORY COMPANY trade business provides tailored products and services to residential developers, the hospitality industry, commercial developers, architects and interior designers. Our dedicated trade team will work with you to deliver the perfect solution. Please contact the Trade Sales Department toll-free at (800) 891-0466 or fax us at 607-277-6686 or by email at tradesales@historycompany.com for more information and assistance.
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